Frequently Asked Questions | Dunes And Trails

Find answers to the most common questions about our products, orders, and more. We’re here to help you gear up for your next adventure with confidence.

Exchanges & Returns

How long do I have to return an item?
You can return your unworn items within 30 days of them being shipped. Exchanges for a different size or color are always free for standard items. Please initiate your return or exchange through our online portal on dunesandtrails.com.

Can I return custom products?
Custom products are one-of-a-kind and made specially for you. For this reason, all sales on custom items are final, and we cannot accept returns or exchanges.

Product Information

How do I write a product review?
To share your experience, navigate to the specific product page on dunesandtrails.com. Click on the star rating you wish to give, then you can title your review and write your comments.

Do you sell single shoes or accommodate different sizes per pair?
We do not accommodate single shoe orders as our footwear is manufactured and sold in pairs. If you require two different size shoes, we recommend contacting organizations that facilitate matching individuals for size exchanges.

Can my Dunes And Trails sandals be repaired?
Yes! We believe in the longevity of our gear. We offer a repair service for soles and straps on our signature sandals, along with other minor repairs. For detailed information on what we can fix and how to submit a repair, please visit our dedicated Repair Service page on our website.

How do I adjust the straps on my Z/Sandals?
We have a helpful tutorial video available on dunesandtrails.com that guides you through the simple process of adjusting your straps for a perfect, secure fit.

What’s the difference between the Classic and Cloud footbeds?

• Classic Footbed: Features our firm, durable PU construction that maintains its shape. It provides ergonomic, all-day comfort with our supportive LUVSEAT™ design.
• Cloud Footbed: Offers 5mm of extra cushion underfoot for pillow-top comfort, using a lightweight, dual-density PU. It also features the same supportive LUVSEAT™ design for healthy alignment.

How do I break in my new sandals?
Like most quality footwear, Dunes And Trails sandals benefit from a break-in period. We suggest wearing them for 3-4 hours per day over the first week or two to allow the footbed and straps to mold comfortably to your feet, helping to prevent blisters.

Are your sandals good for hiking and water?
Absolutely! Our signature Z sandals were born for adventure. They feature quick-drying polyester straps and are excellent for hiking, providing podiatrist-accepted arch support for long days on the trail. They are also perfect for water activities—just be sure to rinse them with fresh water after exposure to saltwater or chlorine.

How do I clean sand or debris from the strap channels (flossing)?
Mix one part water with one part unscented liquid fabric softener. Soak your sandals overnight, then gently pull the webbing back and forth through the footbed channels to clear out dirt. Rinse thoroughly afterward.

Orders & Payment

Can I cancel or change my order after placing it?
To get your adventure gear to you as fast as possible, our system processes orders immediately. Therefore, we are unable to cancel or change an order once it is submitted. You are welcome to return or exchange any item conveniently after you receive it.

What payment methods do you accept?
We currently accept Visa, MasterCard, American Express, Discover, and PayPal for all orders on dunesandtrails.com.

Repairs & Sustainability

Why does Dunes And Trails offer a repair service?
We are committed to building durable products that last. Our repair program is a core part of our sustainability mission. We believe the most sustainable gear isn’t disposable—it’s repairable. Extending the life of your footwear is a win for you and the planet.

Community & Content

What are your community guidelines?
We welcome open and honest communication about our brand and products. We ask that all community interactions be respectful and refrain from content that is offensive, abusive, discriminatory, threatening, or spam. We reserve the right to remove any content or individuals that violate these principles to maintain a positive space for all adventurers.